Updated on 04/20/2004

We do not sell, rent, share, or transfer your personal information to third parties. The information you give us is confidential, and will not be sold or given to any individual or company or organization. 

BBB ON-LINE Reliability Program
ClubNatural is a licensee of the BBB On-Line Reliability Program. 

• Become a member of the Better Business Bureau where company is headquartered;
• Provide the BBB with information regarding company ownership and management and the street address and telephone number at which they do business, which may be verified by the BBB in a visit to the company's physical premises;
• Be in business a minimum of one year (an exception can be made if a new business is a spin-off or a division of an existing business, which is known to and has a positive track record with the BBB);
• Have a satisfactory complaint handling record with the BBB;
• Agree to participate in the BBB's advertising self-regulation program, and correct or withdraw online advertising when challenged by the BBB and found not to be substantiated or not in compliance with our children's advertising guidelines;
• Agree to abide by the BBB Code of Online Business Practices, and to cooperate with any BBB request for modification of a website to bring it into accordance with the Code;
• Respond promptly to all consumer complaints;
• Agree to dispute resolution, at the consumer's request, for unresolved disputes involving consumer products or services. For more information, click here.

All BBBOnLine Reliability participants are Better Business Bureau members.

However, it is important for you to remember that a business's participation in BBBOnLine does not guarantee you will be satisfied with its product or service. While BBBOnLine participants have satisfactory complaint handling records with Better Business Bureaus, this does not mean that they have never experienced complaints, nor is it a guarantee that they won't in the future.

Better Business Bureaus do not endorse any company, product or service and participation in a Better Business Bureau program is not a guarantee by the Better Business Bureau of the company's performance. BBBOnLine participants have agreed to meet our program standards, including resolving customer disputes through Better Business Bureau dispute resolution processes, which have a proven consumer-friendly track record.

Information Collected and How it is Used
If you opted to register with us you are asked for a login id and a password to establish the registration. Once registered you may input Name, and address to facilitate ordering and reordering from ClubNatural.COM, however, registration is not required to order from us.

During the order process you will be asked for shipping information name, address, telephone number, email, and choice of payment method. This information is collected in order to process your purchase and shipping purposes. Upon completion of the online order a confirmation of your order will be sent via email to the email address you supplied. If you opted to rate us you will get another email in 2 weeks from Yahoo with a rating form.

ClubNatural.com is hosted by the Yahoo! Store. Yahoo! hosts the store pages, ordering system, and order data. Yahoo! automatically collects order information but may only use this information in the aggregate. If you accessed this store through Yahoo! Shopping, Yahoo! also automatically collects information about your shopping experience. Please see the Yahoo! Privacy Policy for more information about how Yahoo! uses this information.

Like most standard Web site servers we use log files. This includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, platform type, date/time stamp, and number of clicks to analyze trends, administer the site, track user's movement in the aggregate, and gather broad demographic information for aggregate use. IP addresses, etc. are not linked to personally identifiable information.

Disclosure to Third Parties
We use third party service providers such as credit card processors and delivery companies to assist us in fulfilling your order. These companies use your information to authorize payment and to deliver your order to you.

We do not sell, rent, share, or transfer your personal information to third parties. The information you give us is confidential, and will not be sold or given to any individual or company or organization. 

Newsletter & Coupon Offer via E-Mail
If you did not opt-out of receiving our newsletter after placing an order with us or if you signed up to be in our mailing list to receive it while visiting our site, we provide a way for you to unsubscribe from it if you no longer wish to receive it at the bottom of our Newsletter or just reply to the Newsletter with REMOVE in the subject area.

Cookies
Yahoo! Stores will place a cookie when place an item in your shopping cart. The cookie is used to maintain the shopping cart and make ordering products easier. Your browser needs accept cookies otherwise the shopping cart will not function properly. See Yahoo's privacy statement for more information on how Yahoo uses cookies Yahoo! Privacy Policy.

ClubNatural.com does not set cookies on its Web site.

Security
When you submit personal information on our Web site, we will protect your information both online and offline.

When you submit sensitive information (such as credit card number), that information is encrypted and is protected with the best encryption software in the industry - (Secure Socket Layer). While on a secure page, such as our order form which is hosted on the Yahoo Store platform, the lock icon on the bottom of Web browsers such as Netscape Navigator and Microsoft Internet Explorer becomes locked, as opposed to un-locked, or open, when you are just 'surfing'.

We also use a variety of security technologies and procedures to help protect your personal information from unauthorized access, use, or disclosure once we receive it. For example, we store your personal information on a computer system with limited access that is located in secured facilities.  ClubNatural.com's employees are trained and kept up-to-date on our security procedures. If you have any questions about the security at our website, you can send an email to mark@clubnatural.com.

Correction/Updating Personal Information:
If you need to correct or update your personal information (such as your email address), or you no longer desires our service you can let us know by emailing our customer support at sales@clubnatural.com or calling 800-570-8840.

Notification of Changes
If we change our privacy policy, we will post a notice of the change on our homepage, so you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. If at any point we decide to use personally identifiable information in a manner different from that stated at the time it was collected, we will notify you via email or by posting a prominent notice on our Web site 30 days prior to implementing the change. You will have a choice as to whether or not we use your information in this different manner

Advertised Prices
Due to the change in price of raw materials, if you order a product that has increased in price, we will inform you via e-mail to confirm the new sale price for your approval before we ship.  We are also not responsible for Typographical or computer calculation errors.

Legal Disclaimer
We may disclose personal information when required by law or in the good-faith belief that such action is necessary in order to conform to the edicts of the law or to comply with a legal process served on our Web site.

To Contact Us
If you have any questions about this privacy statement, the practices of this site, or your dealings with our Web site, you can contact us at:
Customer Service sales@clubnatural.com



ClubNatural, Inc. 
6 Venture
Suite 100
Irvine, CA 92618
USA

Phone: 949-472-3190
Phone: 800-570-8840  Toll Free
Fax: 760-280 8510